Frequently Asked Questions
Discover everything you need to know about our artisanal craftsmanship and service.
Where does Dilara Findikoglu ship to?
We offer worldwide shipping via express couriers. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
How long will it take for my order to arrive?
Ready-to-wear pieces are typically processed within 2-4 business days. For made-to-order or couture items, please refer to the specific lead times listed on the product page, as these are handcrafted in our London atelier.
What is your return policy?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that bespoke, made-to-order, and intimate apparel are final sale and cannot be returned.
How do I ensure I select the correct size?
Our pieces often feature corsetry and structured tailoring. We recommend consulting our detailed size guide or contacting our concierge team for personalized fit advice before placing your order.
Are your garments sustainably produced?
We are committed to ethical production and slow fashion. Many of our collections utilize upcycled materials and vintage textiles, with all production taking place in small batches to minimize waste.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For high-value couture inquiries, bank transfers can be arranged through our support team.